A little about Betty: she’s a vibrant, well-mannered woman with insatiable curiosity. After struggling to open one of those little bags of chips sealed as if to withstand a nuclear war, she looked at me and shrugged…
Read MoreJostled by customers rushing to get back to their work grind, an elderly couple waited patiently in line-- watching timidly, analyzing the order and pick-up process. In the fray of Panera’s lunchtime crowd, I overheard Betty…
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